A healthcare institution's success is determined by patient satisfaction and personalized visits. A recent Deloitte-Scottsdale Institute survey on digital transformation initiatives in health systems showed that 92% of health systems mentioned consumer satisfaction and engagement as their top investment objectives.
Patients are more likely to remain loyal to their doctor or other healthcare practitioner for an extended period when they feel appreciated, valued, and well-cared for. Additionally, satisfied patients can recommend the practice to others and leave positive feedback, drawing in new clients.
However, healthcare providers occasionally neglect the patient experience...