IMAGING - Medical Device News Magazine

MUSC Health Executes a Contract with Sectra for Enterprise Imaging

The contract, signed in December 2021, includes radiology and breast imaging modules.

December 22, 2021

Perimeter Medical Imaging AI Announces First Commercial Installation of Perimeter S-Series OCT in North Texas and Ongoing Market Development Activities Across the U.S.

Jeremy Sobotta, Perimeter’s Chief Executive Officer stated, “We are extremely pleased to announce the first commercial installation of our Perimeter S-Series OCT system. This meaningful validation of our ‘go-to-market’ strategy is an historic event for the Perimeter team, our shareholders, the physicians with whom we collaborate, and the patients in their care.

December 20, 2021

Carestream Health recently completed a significant company-wide business transformation aimed at improving service delivery and support to its medical/radiology customers, which in turn helps them to provide more reliable and complete imaging support for their patients. A key element of that transformation, Carestream’s Service System Standup Project, was named Project of the Year by the Project Management Institute (PMI) Rochester Chapter. The new service system is designed to make it easier for customers to engage with Carestream’s service team. One of its important new benefits is a modern, multi-lingual cloud-based field application that works with cell phones, tablets, patient portals and other self-service tools, while providing a 360 view of all customer service transactions. Before the implementation of this platform, customers primarily needed to call Carestream service centers for support. Now, they can create a ticket online and view the status of their equipment and service requests at any time. The cloud-based system allows Carestream to better process customer requests and drive faster response to potential issues. It also gives Carestream greater visibility of data for analysis to facilitate more proactive support, leading to improved uptime for equipment for our customers. “This is another example of Carestream listening to our customers and incorporating their feedback into our operations,” said Jatin Thakkar, General Manager, Global Services and Solutions at Carestream. “Customers wanted additional ways to interact and engage with our service centers, so we undertook this company-wide global transformation to meet their needs.” The execution of this large global project earned Carestream the PMI Rochester Chapter Project of the Year award. The honor recognizes projects that best deliver superior performance of project management practices, exceptional organizational results and a positive impact or outcome. “This new system was implemented with minimal impact to customers—tracked and confirmed by analyzing customer escalations and satisfaction,” Thakkar added. “This large-scale project supports Carestream’s ongoing commitment to drive customer excellence and to make our processes more efficient.” Carestream provides a worldwide technical and professional services team that works alongside its customers to help keep their equipment running at peak performance.

Carestream Health Improves Service Delivery for Customers in Medical Imaging

The new service system is designed to make it easier for customers to engage with Carestream’s service team.

December 14, 2021

Philips Introduces Fully Integrated Echocardiography Experience

“With echocardiography the first imaging modality utilized for a greater volume of patients, clinicians are relying on ultrasound to provide care more than ever before,” said Jeff Cohen, General Manager of Ultrasound at Philips.

December 9, 2021

Carestream Mobile Imaging Systems Enhance Patient Care, Improve Workflow at Midwest Hospital

The hospital has three CARESTREAM DRX-Revolution Mobile X-Ray Systems and one retrofitted portable unit that typically function as independent X-ray rooms. One unit is dedicated for imaging patients at their bedside in the emergency room.

December 7, 2021

Philips Recognized with ‘A’ Score for its Climate Action Leadership

“With health systems and consumers increasingly committed to making more sustainable choices and to climate action, we remain convinced that doing business sustainably is the only way forward,” said Frans van Houten, CEO of Royal Philips.

December 7, 2021