Netsmart, NorthStar and Hospice of Michigan Unite to Advance Innovative Technology and Establish Industry Standards for Post-Acute Care


Netsmart, a leading healthcare technology provider, has announced a strategic collaboration with NorthStar Care Community (NorthStar) and its esteemed member, Hospice of Michigan (HOM), to support the mission of continually improving end-of-life care.

This collaboration marks a significant milestone in the standard of post-acute care, leveraging the powerful combination of innovative technology and best practices to advance value-based care delivery.

NorthStar Care Community President and CEO Patrick Miller said…

“When we first started down the path with Netsmart, we developed a pioneering spirit to start leveraging technology at the bedside, expanding services and thereby enhancing the quality of care and communication with patients and families. When the community comes to us with an unmet need, technology is often part of the solution. Leveraging our expertise in both technology and care delivery, we strive to innovate and set a standard that can assist other organizations in advancing their end-of-life care.”

HOM has been a longstanding Netsmart client for more than 20 years and is expanding this successful relationship to Northstar. This strategic collaboration aims to unite industry leaders leveraging a variety of solutions and services of the CareFabric® platform including myUnity®, an ONC-certified electronic health record (EHR) for hospice, home care and palliative care. The myUnity solution unifies care settings into a single patient record and integrates the capabilities needed to support value-based payment models into a single platform.

Referral Management

Additionally, NorthStar will leverage referral management, clinical decision support and the Netsmart network and Carequality interoperability framework to share and exchange data with health information exchanges and providers across the healthcare ecosystem.

NorthStar Member Partners

Miller stated that the NorthStar team has member partners using 13 different EHR solutions and selected myUnity for its superior capabilities surrounding interoperability, clinician satisfaction, exceptional workflow and improved workforce focus on patient care. NorthStar strives to foster collaboration among partners, cultivating the growth of hospice technology utilization and promoting the ease of the myUnity solution to enhance the collective capability in meeting current and future needs of the post-acute care industry.

Best Practice Model

The strategic collaboration aims to develop the NorthStar Proven Best Practices Model, driven by the collective expertise of NorthStar, HOM and Netsmart. The NorthStar Proven Best Practices Model intends to focus on best-of-a kind clinician experience, creating material workflow efficiencies for users, and streamlining training and onboarding to deliver the highest standards of care and supporting the hospice community nationwide.

NorthStar and Hospice of Michigan Committment

“By expanding our collaboration, NorthStar and Hospice of Michigan are committed as ever to delivering exceptional hospice care and services, further extending this excellence into its palliative care services through advanced technology,” said Dawn Iddings, SVP & Managing Director of Post-Acute at Netsmart. “NorthStar has continued to be at the forefront, not only delivering high-quality care to those they serve, but helping other providers along the way to make the industry better as a whole and we look forward to helping define the journey to value-based care success together.”

NorthStar Care Community (NSCC) preserves and promotes the mission of not-for-profit hospice and palliative care – delivering expert, compassionate care to patients of any age, no matter their diagnoses, complexity of care, place of residence or financial circumstances. Formed by two legacy Michigan not-for-profit hospice agencies – Hospice of Michigan and Arbor Hospice – NSCC includes NorthStar Palliative Care, the NorthStar Institute, Jo Elyn Nyman Anchors Programs for Children, and NorthStar Solutions Group. In Michigan, NSCC members serve more than 6,600 patients annually across the Lower Peninsula.

NorthStar Solutions Group supports nearly 50 partners in 17 states and Washington, D.C., helping hospice and home healthcare organizations increase efficiencies, improve patient care and help lower the cost of operations through its 24/7 triage services (NorthStar Triage), analytics, custom applications and technical services (NorthStar Technology) and comprehensive gap analysis, best practices, fundraising and other management services (NorthStar Consulting). NorthStar Solutions Group also manages the National Partnership for Hospice Innovations (NPHI) nationwide hotline which refers patients and families to one of more than 100 NPHI not-for-profit providers. Collectively, NorthStar Solutions Group touches the lives of more than 10,000 patients and families every day.

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