February 12, 2021

Leadership from HBNS, an IT service provider, and Santa Rosa Community Health, an essential primary health care provider, announced today that they have released a case study.

The case study shows how the two organizations collaborated together to respond quickly to the technology needs of health care staff, whose jobs were already challenging enough during these especially difficult times.

The CEO was challenged with how to serve 40,000 low-income and uninsured patients when: (1) you face destructive wildfires and a global pandemic; (2) your area has infrastructure damage, outages and massive evacuations; and (3) your Pandora’s box of IT issues wreak havoc on health clinic operations.

Santa Rosa Community Health CEO Naomi Fuchs heard the call for help from her staff and with the help of HBNS, she was able to help transform a sluggish Relevant System — processing day-to-day operational reports at night at a rate of 8 to 10 hours while often crashing–into a smooth-running system that generates reports in just 18 minutes.

HBNS Vice President of Operations Marc Whinnem said, “With reprogramming, correction of bad logic, and maximizing the power of the cloud, HBNS made it possible for clinicians to expedite patient care.”