Innovatus Imaging Expands RapidRepair Program

Friday, May 29, 2020

Innovatus Imaging has announced the expansion of its RapidRepair program which began April 2019 and provided 5-day worst-case repair times for the Philips X7 and X8-2t TEE probes.  “We’ve invested millions in improving infrastructure and staff, accelerating our training programs, increasing efficiencies, and developing additional proprietary processes,” says Matt Tomory. “Our RapidRepair processes enable devices to be evaluated, repaired, tested, and returned in the most efficient manner possible and are key to our customers maintaining workflow, high-quality patient care, and the financial bottom line.”

RapidRepair for MRI coils will be executed at Innovatus Imaging’s MRI Center of Excellence in Pittsburgh and ultrasound probes at the company’s Ultrasound Center of Excellence in Tulsa, Oklahoma. RapidRepair allows us to get the most popular makes and models of ultrasound probes and MRI coils back to technologists faster than ever before while remaining consistent with OEM design.”  For more information on RapidRepair, and the full line of products supported by Innovatus Imaging.

Moving forward, customers can expect increased efficiency while maintaining the same high level of quality that they expect from Innovatus Imaging. Currently, Innovatus Imaging is the only repair provider offering a 12-month warranty on ALL standard probes.  Specialty probes and MRI coils are backed by a 6-month warranty.

Innovatus Imaging is the ISO-13485:2016 certified preferred provider for best-in-class repair services for medical imaging products. The company’s expertise spans the entire device lifecycle – from design, development, manufacturing to sales, distribution, and repair. With a legacy spanning over 30 years and having repaired more than 160,000 ultrasound probes and 30,000+ MRI coils, the company has accumulated tremendous amounts of data which serves as a massive knowledge base for continual improvement. The company has an FDA-registered site for the design and manufacturing of ultrasound transducers and related products. Headquartered in Pittsburgh, Innovatus Imaging also maintains Centers of Excellence in Tulsa, OK and Denver, CO.

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